UK

Black Lives Matter UK Revives the Anti-Imperialist Spirit of British Black Power

[PHOTO CREDIT: GETTY IMAGES]

By Alfie Hancox

The Black Lives Matter (BLM) protests that have erupted in multiple British cities including London, Birmingham, Manchester and Bristol, under the political direction of independent groups such as BLM UK* and BLM LDN, have typically been portrayed in the media as displays of solidarity with the movement in America. Black American movements have certainly always exerted a powerful influence in Britain, as Paul Gilroy’s concept of ‘The Black Atlantic’ has underscored – but British black radical politics should not be narrowly construed as just a US import.

In post-war Britain, Black Power took on a specific trajectory, based on the intertwined legacy of British colonialism in the Caribbean, Africa and Asia. Black radicals in Britain drew inspiration from anti-colonial struggles, and their uncompromising internationalism put them at odds with the parochialism of the left-wing mainstream. The expansive anti-imperialism of British Black Power has strong resonances today, in the way that the BLM protestors have targeted monuments to slavery and colonialism in Britain’s historic port cities, and also in the identification of BLM UK with emergent anti-capitalist and indigenous movements in the Global South. BLM UK has especially revived the intersectional anti-imperialism of the original black women’s movement in Britain.

British Black Power’s internationalist origins

Black radical politics in Britain have a long history extending well before the ‘Windrush moment’ (when the HMT Empire Windrush carrying workers from the Caribbean docked at Tilbury, Essex in 1948). From the eighteenth century, black Jacobins in England like Robert Wedderburn preached slavery abolition and working-class rebellion, and in 1900 the inaugurating conference of Pan-Africanism was held in London. However, British black radicalism entered a new stage in the decades following the Second World War. Due to racist employment and housing discrimination, economic stagnation hit black and Asian immigrant communities particularly hard, and their insecurity was compounded by police harassment and the fascistic terror meted out by National Front thugs.

Most of the Black Power groups established in Britain in the 1960s-70s, including the British Black Panthers and the Black Liberation Front, contained both African Caribbean and Asian members. British Black Power was based on an expansive political black identity, which grew organically out of post-war ‘New Commonwealth’ immigrant resistance in Britain. Trinidad-born communist Claudia Jones, who founded the Notting Hill carnival in 1959, should be recognised as a significant progenitor of political blackness. Jones was inspired by the Bandung Afro-Asian Conference in 1955, and in her essay “The Caribbean Community in Britain” she observed that “the common experience of Afro-Asian-Caribbean peoples in Britain is leading to a growing unison among these communities as they increasingly identify an injury to one as being an injury to all”.[1] Afro-Asian unity in Britain was also partially mediated via Black Power movements in Trinidad and Guyana, both former British colonies, where political solidarities were built up between the descendants of slaves from Africa and indentured servants from India.

Black self-organising came in response to intensifying racism. After Conservative MP Enoch Powell gave his infamous ‘rivers of blood’ speech in Birmingham in 1968, several black political organisations met in a pub in Leamington Spa, Warwickshire to form a radical Black People’s Alliance. Among the attendant groups was the local Indian Workers Association, which had liaised with Malcolm X during his 1965 tour of England. In January 1969, the Alliance led an enormous march of some 5,000 Asian and black people on Downing Street, demanding the repeal of the latest Immigration Act, and condemning white-minority rule in southern Africa. During the march, an effigy was burnt to chants of “Disembowel Enoch Powell”. The day was reported on enthusiastically by Darcus Howe, a prominent member of the British Black Panther movement:

It was a truly beautiful sight to witness some ten thousand MILITANT black people – Africans, Indians, Pakistanis and West Indians – come out on to the streets and place themselves firmly upon the stage of REVOLUTIONARY POLITICAL ACTIVITY here in Britain … The march moved off from Speakers Corner with deafning roars of “WE WANT BLACK POWER”, and as our people became conscious of their numbers and solidarity, the slogan became, “We ARE BLACK POWER” (Black Dimension, February 1969).

The Black People’s Alliance march was also significant for the appearance of open tensions between black radicals and the white-majority socialist groups in attendance. The sixties are often associated with a heightened socialist internationalism, and there is an element of truth to this – the Vietnam Solidarity Campaign was launched by Marxist activists in Britain in 1966. However, this campaign represented a somewhat abstract identification with a movement against US imperialism. Additionally, while the British Anti-Apartheid Movement was critical of the government’s support for white-minority rule, during the 1960s it retained a neo-imperial vision of the Commonwealth as “a multiracial group of equals”, ignoring Britain’s exploitative economic relations with its ex-colonies.[2] Howe recorded the nuisance of what might be called ‘vicarious internationalism’ at the Black People’s Alliance demonstration:

When some white demonstrators attempted to dilute these [Black Power] war cries with such meaningless shouts of “Black and white unite and fight”, they were completely phased out, and the Vietnam contingent who wanted to inject the “Ho Ho Ho Chi Minh” chant, were reminded that the issues involved were right here in England.

There are parallels here with the reductionist framing of BLM protests in Britain as an exclusive response to racist violence in America. This narrative is based on a pervasive idea of British benevolence, stemming from the country’s failure to address the monstrous realities of its empire. Such denialism further subsumes a lengthy history of overt racism within Britain, including the racist pogroms in 1919 and 1958 in which colonial violence was turned inward, and the perpetual terrorising of black communities by the police, often under the pretext of ‘mugging panics’. In fact, as was highlighted by the Lammy Review, there is currently a greater disproportionality in the number of black people imprisoned in England and Wales than in America. As BLM protestors across Britain insist, in spite of prime minister Boris Johnson’s claims to the contrary, “the UK is not innocent”.

Bringing the Third World into the British metropole

Black Power developed in a global context of international political projects committed to Third World unity. The term ‘Third World’ was first used in the 1950s to designate countries outside either Cold War camp, but its meaning was soon transformed into a progressive organising principle, culminating in the New International Economic Order demanded by ‘developing’ nations at the UN in the mid-1970s.

The British Black Power movement argued that the imperialist strangulation of the Third World survived the demise of formal colonialism, through processes of capitalist unequal exchange – enforced by neo-colonial militarism, such as Britain’s post-war counterinsurgency in Malaya (initially overseen by a Labour government) – that ensured permanent underdevelopment for the ex-colonies.[3] Black radicals used the anti-imperialist concept of a global ‘core’ and ‘periphery’ to highlight a material reality of neo-colonial exploitation, but they did not perceive this as a mechanical geographical divide. In an editorial in Howe’s journal Race Today, the Third World was shown to have leaked into the metropolitan British core: “Handsworth, Notting Hill, Brixton, Southall are colonies and the struggles which emerge from within these enclaves are clearly anti-colonial in content” (Race Today, February 1976). Black Power activists thus denaturalised global economic polarisation as a political division – one that needed to be dismantled.

Internationalist connections were sometimes direct. Some Third World revolutionaries, including Walter Rodney, studied in London during the 1960s, while a number of British black radicals travelled to revolutionary nodal centres like Havana, Algiers and Dar es Salaam. After its revolutionary pilgrimage in 1978, the London-based Black Liberation Front celebrated Cuba as an example of socialism working to erode racism: “One of the most impressive sights of Havana is the people: they are composed of Afrikans, Latins, Indians, Chinese and those of mixed races. They all combine and live together as one united Cuba, without the fear of racial animosity” (Grassroots, September/October 1978). Some black radicals even interpreted Irish Republicanism as a neighbouring struggle against British imperialism.

For British Black Power militants, identification with the black and Asian working-class struggle in Britain was inseparable from their identification with developments in Third World socialist and anti-colonial movements, be they in Africa, Latin America, Asia or Australasia. As the Sri Lanka-born black radical theorist Ambalavaner Sivanandan emphasised, “the heart is where the battle is”.

Challenging nativist social democracy

Much of the appeal of Black Power in Britain stemmed from disillusionment with the Labour Party, which on taking power in 1964 enforced the Tories’ Commonwealth Immigrants Act, targeting primary immigration from Britain’s former empire. Labour’s capitulation to racist sentiments became even more apparent in March 1968 (one month before Powell’s speech in Birmingham), with its rushed updated immigration bill barring free entry to Britain’s Asian citizens in Kenya trying to flee the ‘Africanization’ campaign. Harold Wilson’s 1974 Labour government again gifted official legitimacy to anti-immigrant attitudes, enforcing the 1971 Immigration Act despite its initial opposition, and overseeing a steady increase in deportations.[4]

Gilroy’s influential critique of the mainstream left’s implicitly-racialised nationalism in There Ain't No Black in the Union Jack was prefigured in the black radical movement, which pinpointed the British labour movement’s historical imbrication in colonialism. The Fabians, for instance, who provided the intellectual underpinning of the Labour Party, were staunch imperialists. In the 1970s the Asian Youth Movement, which took up the symbolism and rhetoric of Black Power, coined the slogan “Labour, Tory both the same, both play the racist game!”[5] As sociologist John Narayan explains, British Black Power groups identified “how race and racism had infected the British labour movement and its confusion of social democracy for socialism … Britain’s (white) working class had been bound to the neo-imperial social democratic state and its outward racism and hostility to the non-white members of the British working class served as a denial of the multi-racial nature of the global working class”.[6]

This black radical critique can be extended to the contemporary phenomenon of Corbynism, which never managed to shake off the rationale of ‘nativist social democracy’. Under Corbyn’s leadership, the Labour Party continued to support hard border controls, while its 2019 Manifesto upheld the ‘national security’ framing that associates migrants with criminality. As Narayan argues, the Corbyn project tacitly repeated “the racialized and methodological nationalist idea of justice that underpinned previous forms of social democracy through a neutral [i.e. ‘race’-blind] focus on British class injustice”.[7]

As British black radicals recognised, left-wing patriotism (recently reformulated as ‘progressive patriotism’) is predicated on the whitewashing of the country’s working-class history, perhaps most notably the post-war construction of the National Health Service. While the NHS partly represented a working-class gain – or, more accurately, a ruling-class concession to stem the rising tide of trade union militancy – this is just one side of the story. To service the NHS, the Colonial Office recruited hospital staff from West Africa, the Caribbean and Southeast Asia. Immigrant workers were funnelled into the lowest-grade qualifications, and often held at permanent risk of deportation. Indeed, as the Windrush scandal recently exposed, that risk never went away. There was for instance the case of Gretel Gocan, an 81-year-old Windrush-generation nurse kept out of Britain, and separated from her children for nine years, after taking a holiday to Jamaica. Meanwhile racist abuse, often compounded by sexism, continues to be routinely hurled at NHS staff. The whitewashing of the NHS further entails the erasure of a sustained history of radical resistance by women of colour workers, including nurses from the Caribbean, to gendered-racist discrimination. Women in the Race Today Collective suggested that black and Asian healthcare workers “brought the tradition of rebellion and resistance they had fashioned in the womb of colonial society” (Race Today, May 1975).

Intersectional anti-imperialism

Anti-imperialism was also the organisational pivot of the original black women’s movement in Britain, formed in opposition to the Eurocentrism of the white feminist mainstream, which posited patriarchy as a universal and monolithic system of oppression, ignoring how, for example, the history of colonialism and slavery meant that the black family was frequently a source of refuge for black women. The formation in 1978 of the national black and Asian women’s umbrella group, the Organisation of Women of African and Asian Descent (OWAAD), was inspired by the self-organising of women in African national liberation movements, some of which had representatives in Britain. OWAAD’s founding statement, currently held in the Black Cultural Archives in Brixton, paid homage to how “the increased scale and higher level of the women’s participation in the anti-imperialist struggle have been achieved through the successes in combatting the reaction of male domination be it in Namibia, Eritrea, Zimbabwe, Mozambique etc.” The organisation also explained how political blackness “provides us with a distinct, united identity based on our relationship to Imperialism, a system which uses the ideology of racism to rationalise its continued exploitation of our people both here and abroad” (“Afro-Asian Unity – Rhetoric or Reality?”, undated).

OWAAD members underlined how, on a global scale, capitalist-imperialism simultaneously mobilises sexism and racism within a global hierarchy of wages – including the unpaid domestic labour of especially Third World women – to capture imperialist ‘superprofits’. They also emphasised how the post-Keynesian, neo-imperialist strategy of outsourcing production to take advantage of cheap female labour in the Third World was accompanied by renewed racially-gendered discourses to naturalise the subordination of this new workforce, as in this widely-circulated Malaysian government advert: “The manual dexterity of the oriental female is famous world over. Her hands are small and she works fast with extreme care; who, therefore, could be better qualified by nature and inheritance to contribute to the efficiency of a bench-assembly production line than the oriental girl”.[8]

Several British black women’s groups sent delegations to the UN World Conferences on Women in Nairobi (1985) and Beijing (1995), joining international calls for the recognition of Third World women’s unremunerated labour.[9] Their intersectional understanding of how class exploitation is heavily shaped by race and gender has sustained relevance today, as the enormous profits accrued by Global North-based multinational corporations are often predicated on the hyper-exploitation of women of colour workers in factories and sweatshops located in places like Bangladesh, Mexico and the Philippines.

The new return to black radicalism in Britain

Immediately, the Black Lives Matter movement developed as a response to anti-black police violence in the US, and direct parallels were drawn by BLM UK to the institutional police racism and black deaths in custody in Britain. But BLM has also articulated a broader transnational political project, drawing connections with global anti-capitalist revolts over the last year including in Chile, Lebanon, Kenya and Haiti, particularly directed against the economic austerity caused by neo-colonial ‘structural adjustment programmes’ imposed by the International Monetary Fund and the World Bank.

A return to political blackness in its original form in Britain is unlikely, especially as it has come under retrospective criticism for flattening cultural differences, but the same process of constructing political coalitions against racism and imperialism, while simultaneously asserting specific national or ethnic positionalities, which took place in the 1960s-70s continues today. In the context of continued core-periphery polarisation, for emerging anti-imperialist forces internationally, including BLM, the ‘Global South’ has become a political term that harkens back to Black Power-era Third Worldism. BLM UK has resurrected the discerning anti-imperialist consciousness that relates local injustices to global structural inequality. Although Britain’s protracted imperial decline has not relented, British capitalism still plays a directly neo-colonial role, which was luridly underscored when, in 2017, Whitehall officials described a post-Brexit project for trade expansion with former colonies as “Empire 2.0”. A 2016 report by War on Want revealed that “101 companies listed on the London Stock Exchange — most of them British — have mining operations in 37 sub-Saharan African countries. They collectively control over one trillion dollars’ worth of Africa’s most valuable resources.” Black activists have pinpointed how Britain’s imperialism abroad, and the oppression facing migrants and communities of colour under the domestic ‘hostile environment’, are two facets of the same centralising logic of racial capitalism.

This (re)articulation of British black radicalism was seen in a speech by the 2016 NUS National Black Students’ Officer, Malia Bouattia, during Black History Month: “With many Black communities in Britain formed of recent migrants, and against the backdrop of widespread anticolonial movements in the Global South, there was also a strong, vocal support for movements for the liberation of Black people worldwide, from what for many was the heartland of empire: ‘Great Britain’.” The identification with the political Global South is reminiscent of black radicals’ dynamic conception of the core-periphery relationship, which had entailed an empowering seeping of the Third World into the British metropole. As Leah Cowan explains, “BLM UK made important connections between Britain’s colonial history and its capitalist present, in which profits are prioritised over black lives.” This new return to expansive anti-imperialist solidarities among racialised minorities thoroughly undermines the essentialising ethnic absolutism that accompanied state-driven ‘multiculturalism’ under New Labour.

The tearing down of colonial monuments by BLM protestors, continuing in the tradition of the transnational Rhodes Must Fall movement, is inherently political: directing attention towards how neo-colonial and anti-black violence remains ever present in the metropole. The well-worn criticism that colonial-era statues should instead be moved to museums has little bearing given that, as historian Louis Allday explains, the state-sponsored heritage sector often “shamelessly celebrates Britain’s imperial violence and provides little or no historical context to it”. The real outrage should be that the British government has purposefully destroyed the records of its colonial crimes. The protesters are directly confronting the colonial legacy, not only through symbolic de-colonialism – for instance, by casting the figure of slaver Edward Colston into the depths of the same Bristolian river that was once used to transport slaves – but also by forcing a much-needed conversation about racism in Britain today. The indignation expressed by liberal and conservative pundits alike when some black activists set their crosshairs on statues of Winston Churchill (the admirer of Mussolini who was responsible for a genocidal famine in India) shows just how far the country still has to go to come to terms with the inglorious underside of Britishness.

BLM has also built on the strategic intersectionalism of post-war black radicalism – the BLM movement itself was initiated by queer black feminists. BLM UK argues that “until trans, working-class, disabled, sex-worker, queer (and more) black people are free, we will all be unfree.” The foregrounding of these linkages is particularly commensurate to the political challenges posed by the intersections of homophobia and neo-imperialism. For instance, a report released in September 2019 found that, from 2016-2018, the UK Home Office refused at least 3,100 LGBT+ asylum seekers from countries where ‘same-sex acts’ are criminalised. Many of those countries had homophobic legislation imposed under British colonial rule, and some still have significant economic ties with Britain.[10]

BLM UK has made an additional crucial connection between racial-imperialism and environmental destruction. While rich nations like Britain are the main polluters, those worst impacted by climate change live in the ‘developing’ world. In 2016, during its protest to stop flights at London City airport, BLM UK pointed out how air pollution in Britain disproportionately affects working-class black communities, while again relating this local situation to a global imperialist reality:

The inequalities that turn an extreme weather event into a disaster or human catastrophe mirror the inequalities that cause the disproportionate loss of black and poor life globally – and the exact systems that Black Lives Matter fights against. … [And] due to rising global inequality – that remains part of the legacy of imperialism and colonialism, and part of the present reality of globalisation and capitalism – we also know that the resources required to respond to climate change’s impact are often not placed in the hands of the people who need them most.

The revived anti-imperialism of BLM UK poses a vital corrective to the narrow nationalism of the British left-wing mainstream. As black radicals themselves pointed out in the sixties and seventies, the parochialism of the British labour movement came at a price. While white workers immediately benefit from relative privileges vis-à-vis workers of colour (and have often been complicit in reproducing structural racism), they are still exploited, and have been negatively impacted by the diversion of intensifying class-based grievances into the imperial nostalgia that suffused the Brexit referendum. There is a particular need for the left to champion the incisive politics of intersectional anti-imperialism, pioneered by the black women’s movement, in order to understand how global capital circuits overdetermine the racially-gendered contours of anti-blackness, Islamophobia and ‘xenoracism’ in Britain today.

* While BLM UK itself did not call for protests due to the context of the COVID-19 viral pandemic, it has stated that it stands in solidarity with them, and is working to help BLM demonstrators “to protest in a way that is safe for them, as well as for our communities”.

Alfie Hancox writes about socialist and anti-imperialist movements. This article is based on his MA(Res) thesis on British Black Power.

Endnotes

[1] Claudia Jones, “The Caribbean Community in Britain”, in Carole Boyce Davies (ed.), Claudia Jones: Beyond Containment: Autobiographical Reflections, Essays and Poems (Banbury, Oxfordshire: Ayebia Clarke Publishing Ltd, 2011): 175.

[2] Jodi Burkett, Constructing Post-Imperial Britain: Britishness, ‘Race’ and the Radical Left in the 1960s (Basingstoke, Hampshire: Palgrave Macmillan, 2013): 70.

[3] Walter Rodney, How Europe Underdeveloped Africa (London: Verso, 2018).

[4] Ambalavaner Sivanandan, A Different Hunger: Writings on Black Resistance (London: Pluto Press, 1991): 39-40.

[5] Anandi Ramamurthy, Black Star: Britain’s Asian Youth Movements (London: Pluto Press, 2013): 103.

[6] John Narayan, “British Black Power: The Anti-Imperialism of Political Blackness and the Problem of Nativist Socialism”, The Sociological Review 67, no. 5 (September 2019): 956.

[7] Ibid.: 961.

[8] Quoted in Hazel Carby, “White Woman Listen! Black Feminism and the Boundaries of Sisterhood”, in Centre for Contemporary Cultural Studies, The Empire Strikes Back: Race and Racism in 70’s Britain (London: Routledge, 1994): 219-20.

[9] Julia Sudbury, ‘Other Kinds of Dreams’: Black Women’s Organisations and the Politics of Transformation (London: Routledge, 1998): 79.

[10] Douglas E. Sanders, “377 And the Unnatural Afterlife of British Colonialism in Asia”, Asian Journal of Comparative Law 4 (2009): 1–49.

Retail Work and Customer Relations: An Interview

By Devon Bowers

This is the transcript of an email interview I did with former UK retail worker Helen Howard in which we discuss retail work, relations between customers and workers, and where the US retail industry is headed.




How did you wind up working in retail?

I started at the age of 16 in 1997, and by the next year I needed a weekend position to help me out financially. I was given four hours on a Sunday afternoon working in the music/video section of the store my brother worked at, with the opportunity to work extra hours during the week to fit in around my studies. Once I left college in 2001 I decided to stay on as I didn't know what I wanted to do for a career. I worked for the one company in various branches for 16 years, then left to enter education in 2013.


You stated in our discussion that you went all the way from a regular worker to an asst manager. In what ways did you see the personality differences and attitudes towards workers change as you moved up the ladder? Did you internalize some of these attitudes?

As members of my family had worked in the same store, I was pretty well known anyway and it was always assumed I would have most of the answers to questions. The store I was working at was unlike most other high street stores, giving all members of the store team the authority to solve most issues without having to call a supervisor. As I grew in confidence I dealt with most things myself and soon noticed that my weekend colleagues would turn to me to help them out. I discovered I was good at solving problems and when I was given a new member of staff to train up, I was able to help her settle in and eventually empower her to make her own decisions over refunds etc. I was given the promotion to supervisor in another store when I left college.

I soon gained a reputation as a 'fix-it' person, and was sent by the area managers to other stores that needed support in getting back on track with tasks. I only met with negativity in one particular store, but the whole attitude of the store team was not as it should be, and although I got a few people onside it was not a big success, and I left soon after. I didn't take these attitudes on board, as I knew the problems in that store ran deeper than I could fix.


When the internet first came into existence, how did that affect workers and what was the industry concerned about, if they were concerned at all?

We first noticed that people were starting to question why something was cheaper online than in stores, not something we were prepared for. When people then said, "Oh well I may as well get it online then," we knew we had a problem.

This grew when the cuts to overtime came in. Then we noticed that we were increasingly left with fewer and fewer colleagues around, and that people who had left were not getting replaced. When the large, two-floor store I used to work at was reduced to one floor in the early 2000s: that was when the alarm bells started ringing.

The company saw takings fall and knew it had to increase footfall into their stores and away from the internet so there was a huge increase in promotional activity in the store. Confectionery and stationery companies now do deals with the company to push their merchandise. This was by far and away the biggest change. Bigger signage, more cardboard display stands, more hanging signage, more pre-orders on books and videos were introduced. The pressure increased on workers to offer exemplary customer service, give out vouchers, keep displays filled and push certain confectionery lines at the tills. Stores in the 1990s were clear, tidy and quite open plan. By the 2000s, they were filled with colour, huge signs and displays everywhere to the point where they now look cluttered and visually 'noisy.'


You did a study in which you examined interactions between retail workers and customers. What were your findings and how do they relate to the alienation people experience in the workplace and larger society?

I had long been fascinated by the reactions some customers would have when told they couldn't have a refund, even though I remained calm and explained the store policy very clearly. This led to me deciding to explore this when I went back to university to study a degree in Psychology. I interviewed both customers and my colleagues at the store I was working inat the time. I compared their responses, and discovered something rather interesting. I saw that both the customers and sales assistants had a 'them and us' mentality. The customers saw the assistants not as individuals, but as faceless representatives of the company, and the assistants saw each customer as just one of many people they would serve that day. Significantly, both sides saw themselves as unique individuals. When this view was challenged by the other side, that's when the high negative emotions began to emerge.

Additionally, it should also be understood that human beings have a strong need to belong and to feel safe in a collective. Customers would band together and support each other against the assistant in a refund dispute, and so would the assistants. This effect would heighten the more serious the dispute. (I would theorise that if something extraordinary happened such as armed gunmen coming in to the store, the customers and assistants would then band together against the gunmen as it would make them feel safer.) This all relates to social identity theory, which aims to explain how people behave and feel in society. Tajfel (1979) proposed that the groups (e.g. social class, family, football team etc.) which people belonged to were an important source of pride and self-esteem.

Groups give us a sense of social identity: a sense of belonging to the social world. So customers would see fellow customers as their 'in-group,' and the assistants as the 'out-group.'I understood from my study that the best customer service was when a customer was made to feel their uniqueness and individuality, particularly when an assistant would make an extra effort to solve an issue or query. An assistant would always remember and appreciate a customer who would smile and be pleasant to them, perhaps offering a compliment or something. On each occasion, the customer or the assistant would have their sense of individuality recognised and appreciated, rather than just be treated as 'one of the out-group.'

As a supervisor in a large store (as I was in around 2004), I was effectively Assistant Manager although the official title was almost obsolete by then. I knew that team morale was lead by the store manager and myself. I could sense that when there was conflict between us, the store team was unsettled and uneasy. When we were having a laugh and the store was doing well, the team was happy and worked very well together. If any member of my team felt unhappy or alienated, I would do my very best to talk to them and identify what the problem was. It was essential to make every person feel they were valued, respected and that I was grateful for every contribution they made.


Retail work many times is manual labor. Why do you think society looks down on retail as not a so called real job, but simultaneously admires manual laborers?

Twenty to thirty years ago, a career in retail was admirable and respectable. Nowadays this is not the case.

I would say that the main reason that retail is looked down on by most in other professions, is because there are no real qualifications needed to start, and many store managers have risen up the ranks by experience alone. (We do have some qualifications in the UK to assist in a career in retail, such as a BTEC or NVQ in Business Management, but these are not necessary.) The skills needed in retail (common sense, practical thinking, solution-focused problem-solving, numeracy and literacy, stress and time management amongst many) are not taught in a course but developed over time and mostly learned on the job.

Even though not everyone can develop these skills, they are still not valued as much and are therefore not as well paid. Most people in other professions would have taken a Saturday job in order to bring in a bit of pocket money, so it would be seen as a stop-gap job and not taken seriously.

People admire manual labourers such as builders, plumbers, electricians etc, because there are necessary courses to take to learn how to perform these jobs and a lot of money can be made. To most people, fixing a car or their central heating system is completely beyond them and therefore those that can, are respected and admired.


In the US currently, many retail stores are shutting down due to folks shopping online. Is there a same affect in the UK?

Yes, absolutely. We have lost many beloved high street stores over the past twenty years, particularly record and electronic shops and have also seen many companies buy each other out. However the various pound shop chains are alive and thriving.

For those that remain, store staff has been reduced to a skeleton and pressure exists to cut even more. Branches have been closed down with staff either made redundant or forced to relocate. Self-service checkouts have been introduced to attempt to cut queues. As a side-note, this further exacerbates the feeling of 'de-individualisation' of customers by the company, as they are not even served by a real person!

I think in the future, the convenience of shopping online will slowly bring back the desire to be treated as a human being and people will return to shopping in actual stores. People have never liked using automated systems such as telephone banking or choosing options on a phone keypad and really appreciate more than ever a personal service.