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The Attention Industry: From Marketing and Advertising to Mass Media

By Marcus Kahn

When CocaCola flashes a vibrant video clip of a family clinking bottles, what are they doing? How about a car commercial with a movie star that talks more about the feeling of driving the car than its reliability? Or the targeted advertisements on the sidebar on your Facebook page? Are these corporations trying to inform you by presenting logically structured information? The obvious answer is “Of course not. They’re selling you something.” The more sinister, but equally accurate wording argues that the advertiser is trying to manipulate your decision-making paradigm by strategically feeding you sensory data.

The attention industry is tolerated by most Americans, largely because we don’t have a choice. We were all raised on commercials, and it’s gotten to the point where we forget we have a right to cognitive autonomy. If you talk to your parents, they are sure to have a trove of old jingles from companies that no longer exist, and a few especially catchy ones from companies that still do. The mental process that associates a jingle with a feeling is the same one that keeps the Pledge of Allegiance in your head after all these years, and fills your belly with warmth when you hear the Star Spangled Banner. Advertising seems different than propaganda because it’s coming from so many sources, rather than one clear institutional distributor, but the mechanisms are the same. Strategically expose a viewer or reader to certain information in order to guide the formation of their beliefs and actions. And the implications of this practice extend far beyond your T.V. screen.

Manufacturing Consent

In Manufacturing Consent: The Political Economy of the Mass Media, Edward S. Herman and Noam Chomsky explicate the development and aims of the public relations (advertising) industry and link it to the increasing sophistication of political propaganda distribution in the 20th century.

Advertisers create uninformed consumers who make irrational decisions, contravening one of the fundamental principles of market economics (that economic decisions are driven by informed consumers behaving rationally). For instance, if CocaCola was trying to inform a rational consumer, they would talk about the health implications of their product and the features that distinguish their product from that of their competitors. Instead they surround their product with image and rhetoric, generating an abstraction that can be widely disseminated. If Lincoln Motors was trying to appeal to your logical side, they’d feature an ‘expert’ or a series of statistics that prove a Lincoln sedan is a superior investment. But they don’t. Instead Matthew McConaughey says sexy things in sexy ways, and people are seduced into their purchase.

In the same vein, mainstream media outlets create an uninformed electorate who makes irrational decisions. Take Fox News. On the establishment left it is commonly understood that Fox News uses sensationalism, intense selectivity, and slant to alter their viewership’s perception of current events and policy. It is also understood to a lesser degree that these viewers support administrations and consequently policies that don’t support their best interests. Tax reform comes to mind as the most obvious example. The liberal intellectual class also perceives the establishment right as serving the interests of large multinational corporations, traditionally identifying oil companies and military contractors, but more recently the pharmaceutical and healthcare industries. Fox fights tooth and nail to divert attention away from these issues to focus on such pressing matters as the almost hysterical defense of perceived American culture and values.

But there is little self-reflection on the part of the liberal intellectual class as to the sensationalism, intense selectivity, and slant used to divert their attention away from pressing issues. These issues, if addressed in policy and action, would threaten the primacy of the corporations who consume and hoard disproportionate amounts of resources and also guide policy and decision making.

The evidence is on the front page of mainstream newspapers every day. Or rather it isn’t. Climate change doesn’t get nearly the coverage it deserves. A recent article in the L.A. Times even cited an academic who argued for the reversibility of the trend, though overwhelming scholarship suggests its disastrous inevitability. Many large corporations would have to undergo expensive overhauls or be abandoned altogether in order to contend with the restrictions of radical climate policy, and the minimal and slanted coverage even in a supposedly left-leaning periodical like the Los Angeles Times is reflective of an attempt to divert public attention away from a pressing issue.

Wealth inequality as a structural flaw inherent to capitalism is never supported in print, and presidential candidates who advocate for a radical departure from the doctrinal status quo are given minimal coverage and dismissed as idealistic, ineffective, or worse. On the other hand, corporate executives who have accumulated obscene amounts of capital are often painted as societal leaders and their opinions are given weight and legitimacy, though their interests differ radically from the vast majority of the publication’s readership. A recent article in the Washington Post, titled “A wealth tax isn’t the best way to tax the rich” questioned the effectiveness of establishing a wealth tax on the grounds that it would be hard to value assets and that it would encounter constitutional opposition. Despite the more fundamental questions surrounding the construction of the U.S. constitution and the landed interests it was meant to promote, there is a more obvious problem with this analysis. If it’s so easy to value my assets and tax me, why aren’t their preexisting mechanisms in place to value and tax the wealthiest members of our society?

The media’s coverage of American aggression abroad is a topic that Chomsky has covered extensively in numerous books and lectures. Much like wealth inequality and climate change, American aggression is portrayed with remarkable similarity across the limited political spectrum of the mainstream media. To take a particularly egregious example, during and after the American attack on Vietnam, the mainstream media portrayed the ‘mission’ as a tactical blunder undertaken with the best intentions, a sincere but poorly executed attempt to spread democracy. However the public and internal records paint a dire picture, where the ‘war’ itself amounted to genocide and was preceeded by nearly a decade of U.S. backed terrorism and repression. American policy consistently ignored the peace sought on both sides of the developing conflict, prioritizing an ultimate ‘victory’ which involved Vietnam’s complete submission to the political and economic dictates of the United States.

American war crimes and international violations are studiously ignored across the board, whether they take place in POW camps during World War II, in bombings over the skies of Indochina, coups and military operations sponsored by the U.S. in Central America, and the list goes on. Covert operations and military aid to oppressive autocratic regimes that were often propped up by the U.S. in the first place are given little to no space or critical evaluation. And the very reasonable American public opinions on such trivial matters as military spending and military interventionism is ignored. The mainstream media’s coverage of foreign affairs generates the sort of patriotic fervor and conditioned fear that blinds Americans to the human and financial costs of warfare and aggression abroad. In the current climate as in years past, fear of Russian and Chinese state and economic power is often the subject of intense journalistic focus, greasing the wheels for the ceaseless operation of the military-industrial complex as it is justified in print and on the air over and over again.

The consistency among corporately-owned news outlets that claim vast political differences cannot be overemphasized. Herman and Chomsky’s Propaganda Model provide a convincing framework for explaining this phenomenon. The network of associations that define media ownership and stewardship of these corporate outlets sheds further light on the complex interplay of power that exists at the top of the corporate world.

Media Ownership and Stewardship

Explicit ownership of a news outlet no longer has sole explanatory power in analyzing how a media outlet behaves. Arthur O. Sulzberger may have some say in what is published in the New York Times, but there is a dense network of corporate relationships that bolsters the institution and guides its decision making. Each mainstream media outlet is not only owned by an individual, family or parent corporation, but also advised by a group of representatives from some of the largest corporations in the American lexicon.

The Sulzberger family has owned the New York Times since 1896, which should send up some red flags. But The New York Times Company Board of Directors also has members associated with McDonald’s, Verizon, Nike, Facebook, Expedia, Etsy, Sony, Pandora, as well as a visiting professor of Rhetoric and the Art of Public Persuasion at the University of Oxford.

Jeff Bezos of Amazon owns the Washington Post. You’ll find board members associated with General Motors, Xerox, Johnson and Johnson, Berkshire Hathaway, a $70bn investment-fund, a large insurance company, and SurveyMonkey.com, which I imagine is capable of gathering massive amounts of data on public opinion.

The Los Angeles Times is owned by Patrick Soon-Shiong, the president of SoftBank investment fund, which nets $32bn in sales every year and is a virtual god in the world of tech investment. I couldn’t find a board of directors for the Los Angeles Times online.

I won’t bother looking into Fox. Everyone knows how that will turn out.

The mechanisms used to manipulate public opinion have gotten infinitely more sophisticated since William Randolph Hearst’s time, though control of the mainstream media today is similarly plutocratic. In the age of big data, the aim and ability to manipulate public opinion should come across as a terrifying feature of the American public discourse. Take Facebook, for example. It is clear how much power even a foreign government can have on American public opinion, regardless of whether or not Trump actively contributed to the Russian misinformation effort. I shudder to think about the powerful effect corporations and other powerful institutions will have on the outcome of this election using the mainstream media.

Conclusion

In the same way that advertisers manufacture the desire for their product by feeding you sensory data, corporately owned news outlets manufacture consent for harmful government policies by publishing information strategically. What’s scarier than the monopolistic bent of marketing-heavy corporations is the transformation of corporate-political propaganda into a hard science. Poll after poll, study after study, has helped to refine the art of public persuasion. This might not seem relevant during a contentious presidential election. Just mute the TV during commercials, right? But the science under development in the public relations industry has always shared close ties with corporate power, and by connection media and politics.

There doesn’t need to be a grand conspiracy. There doesn’t have to be a dark room full of whispered commands. But there is an identifiable pattern of power and influence that permeates the mainstream media; a pattern that can be reframed as a centuries-long marketing campaign to suit the interests of a global class of plutocrats.

Corporations donate to election campaigns for the same reason they place representatives on the boards of major media outlets. They want control over policy and control over public opinion. And though there are a lot of different organizations competing for this privileged access to media and governmental influence, their interests are often aligned. They cooperate across the limited political spectrum of American media to temper rising racial and class awareness.

Though it is subtle, you can identify it with the right questions. Why does the mainstream media only cover a social movement like the Civil Rights Movement and the resistance to the Vietnam War, or more recently the Black Lives Matter or #MeToo movements when they become too powerful to ignore? Why isn’t economic inequality, nuclear proliferation, racial inequality, or climate change the front page story every day, when they’re clearly the most dire threats to the vast majority of people in the short and long-term? Advocating strongly for these issues goes against the best interests and likely the nature of a small yet powerful class of business super-elites. They cooperate to varying degrees on key issues producing a remarkable degree of consistency across the spectrum, from the New York Times to Fox News.

"A Free Palestine from the River to the Sea": The Nine Dirty Words You Can't Say (on TV or Anywhere Else)

By Bryant William Sculos

No Justice, No Peace

It is not uncommon for a mainstream media commentator to be fired for a bigoted or violent comment on air-or off air. As far as I know, there was never a person specifically fired for advocating non-violence and the equal treatment of a group of people. I'm sure untold thousands have never been hired in the first place because of these views-but that's not the same as having those kinds of views being known and then later fired for articulating them for the hundredth if not thousandth time. That was until November 29, 2018, when CNN fired paid commentator (and Temple University Full Professor) Marc Lamont Hill for articulating a nuanced position of peace and justice through non-violence in Israeli-occupied Palestine. Hill called for the equal freedom and dignity of the Palestinian people, a people long violently oppressed and attacked by a colonizing power.

These facts are not in question. What is in question is whether Hill, at the end of the invited speech delivered at the United Nations to commemorate the International Day of Solidarity with the Palestinian People, also invoked a dog whistle for the extermination of Jews and the eradication of Israel. Despite the complete inconsistency of this interpretation with the previous twenty minutes of Hill's speech (and everything he has probably ever said and done), this was hardly enough to prevent the far-right wing media circus and pro-Israel/Zionist lobby, which dominates the U.S. media landscape and the whole of the two major political parties and their pundits, from unleashing on Hill. Within hours, it was widely believed that Hill was a virulent anti-Semite. Nothing could be further from the truth, as Hill has repeatedly stated and explained in multiple statements since.

A rigorous and righteous critique of Zionism is not identical to a hatred or even criticism of Jews or Jewishness. There is plenty of evidence and argumentation from Jews themselves that unquestioning support for Israel itself does a disservice to the Jewish tradition and Jews worldwide, as well as those in Israel. This argument was made most recently by Cornel West in his defense of Marc Lamont Hill.

The words in question are "a free Palestine from the river to the sea"-the latter four ostensibly being the genocidal dog whistle, a phrasing used by the Palestine Liberation Organization and Hamas (both organizations have been previously criticized by Hill for their use of violence in various contexts). If Hill's detractors had displayed any knowledge of anything about his politics, activism, or even the previous 99.9% of the U.N. speech, their outrage would be less disingenuous. If his detractors could show why his final statement, interpreted as a call for mass violence, was in any way consistent with any part of the rest of the speech or Hill's political or intellectual perspectives, they could be taken seriously, at least on a superficial level. This simply is not the case.

Furthermore, I contend, it was not the last four words that people had a problem with; it was the first three: a free Palestine. A free Palestine for a free Palestinian people. Free and equal Palestinian people. This is the true source of the grievances, which led to Hill being fired from CNN-and since, Hill has been targeted by Temple University for possible censure and/or firing, despite the fact that Hill has an endowed chair and the ostensible protection of tenure (to say nothing for comprehensive free speech rights, which since Temple is a public university, are fully guaranteed by the oft-referenced and little-read U.S. Constitution).

While it is unlikely that Hill will be fired or forced out, the relatively recent cases of George Ciccariello-Maher (formerly) at Drexel University and Steven Salaita (formerly) at the University of Illinois Urbana-Champaign show that there are no guarantees for public critics of white supremacy, global capitalism, U.S. imperialism, and Israeli settler colonialism and apartheid. The most critical topics in need of vociferous dissent are the ones being most aggressively censored.

I'm less specifically worried about Prof. Hill losing one of his side jobs than I am about the multitude of others who share and express his views who will never be given a job, either on cable news or in academia. The chilling effects-especially for early-career scholars, teachers, and journalists, who are the most vulnerable to sanction-are palpable and devastating, the results of which will surely harm millions if not billions around the world, not least of all the Palestinian people.


Apples, Bananas, and the Last Human Voice

The tragedy of Prof. Marc Lamont Hill's firing from CNN is worse for its broader implications. Hill was the only consistently leftist voice on cable news - yes, ALL of cable news. He has been a long-time critic of police violence, structural racism, U.S. imperialism, and economic injustices in the U.S. and around the world. He has accepted both the label socialist and Marxist at times, and his arguments on TV and in his books are broadly consistent with those traditions-though they rarely involve the jargon typically associated with those traditions. He chooses his words carefully, but his meanings are rarely unclear. He has stood for working people, the poor, the oppressed, the colonized, the degraded, and the murdered.

He was the only cable commentator to oppose Hillary Clinton from the left. He was browbeaten by other CNN commentators and analysts. His appearances weirdly were fewer and further in-between. Hill refused to change his position on U.S. imperialism, and if one is a critic of U.S. imperialism, one cannot go on TV and call for people to vote for her. Putting aside debates about lesser-evilism and its dangerous pitfalls, going on TV to advocate for an imperialist would have ingratiated Hill with CNN and his Democratic Party consultant colleagues. More people have complied than haven't. He refused.

CNN has always been a network that turns war, death, murder, and injustice into spectator sports for profit. It has always been a network more comfortable paying neo-fascists, bigots, and regressive morons than it is with paying thoughtful left critics. CNN claims to be a "facts first" network. They run ads equating bananas with falsehood and apples with truth. Some are clever; most are not. Marketing criticisms aside, CNN continues to disgrace and debase itself with this decision. As I write this, Rick Santorum, a man who believes that gay and transgender people are inherently mentally-ill and criminals, that climate change is a hoax, that women should not have reproductive rights, and that none of us deserve affordable quality healthcare, is still employed at CNN, appearing regularly on its prime-time shows. But Marc Lamont Hill called for violence (in a speech about non-violence)? He must be purged! Talk about being fucking bananas.

It was already a tragedy nearing its end that there was merely one regular left voice on cable news. With the firing of Marc Lamont Hill, the process of recessing all the truly radical critics from regular appearances on mainstream airwaves is complete. While young people tend to get their news and information from "non-traditional" media, where there are thankfully far more left voices, what happens in the mainstream media, which is still consumed by the majority of Americans, still matters a great deal.

CNN didn't make this choice out of principle. Hill's appearances were seemingly increasingly irregular as he refused to play into the dominant narratives that hyper-focused on President Trump, so it was easy calculus for them. Avoid any semblance of anti-Israel (and by some perverse twist of illogic, anti-American) sentiment and fire Marc Lamont Hill. They did it for PR reasons. They did it for profit. I'm sure they are satisfied with their decision.

Though perhaps they should rethink that: Fox News' host, and rat sphincter wearing human skin, Sean Hannity, was giddy discussing Hill's firing-and of course took several moments to connect an egregiously mischaracterized version of Hill's comments to the entire "insanity" of CNN and its unprofessional anchors who are "too opinionated." The irony was lost on him completely, and the meaning of Hannity's and Fox News' celebration of Hill's firing was likely lost on CNN as well.


Sorry, Not Sorry

With all of that said, despite his righteous and radical declaration of freedom, equality, peace, and justice for the Palestinian people, Marc Lamont Hill penned an apology for The Inquirer. He apologized not for standing with the Palestinian people. He apologized not for opposing Israeli-Zionist settler colonialism. He apologized not for suggesting that the violence of the colonized was not equivalent to the violence of the colonizer. Instead, he apologized for triggering the misinterpretations of his comments that led to the outrage and subsequent firing.

There is one crucial flaw in this apology however, beyond it being completely unnecessary and equally understandable for all those familiar with Marc Lamont Hill. He has a profoundly generous and magnanimous reputation. The problem with the apology is that it is articulated with a factual inaccuracy baked into Hill's words (a factual inaccuracy he is no doubt aware of): the outrage that led to his firing and the now-informal inquiry by the Board of Trustees at Temple was not a good faith misinterpretation. It was not accidental. It was not a "natural" reaction to his supposedly genocidal words at the U.N. The misinterpretation was intentional from the start, and the outrage was exaggerated for political purposes. The people attacking Marc Lamont Hill-including CNN-are not rightly offended by a scholar and activist's "poor choice of words." His choice of words was perfectly fine. The outrage that Hill's words spawned were because of their normative content; because of whom they were delivered to defend and support: the Palestinian people-as well as the entity they were deployed to criticize: the Israeli state.

Any genuine offense that was created by Hill's words were undoubtedly not from Hill's words themselves, but rather from the feigned offense of others intentionally mischaracterizing Hill's words for political effect. His most recent book Nobody is a testament to his scholar-activist credentials and deeply felt compassion and care for the oppressed and exploited in the world. No one-nobody-could read the actual words in that book and genuinely think that this author would ever defend the extermination of a people (not even cops). There are undoubtedly millions of people who could intentionally misread what he wrote, and he has no need to apologize for those intentional misinterpretations any more than he should have apologized for the intentional misconstruing of his comments on Israel and a free Palestinian people.

By apologizing as he did, while certainly representative of Hill's humility and selflessness and certainly clarifying for those on the left who may not have heard the original speech, I fear some of this ill-motivated criticism may have been unintentionally legitimized. The accusations of anti-Semitism were not offered in good faith in any way and treating them as good-faith misinterpretations threatens to offer a glean of honesty that neo-fascist Zionism will continue to abuse. Marc Lamont Hill shouldn't be blamed for this possible outgrowth of his apology; he was responding to an existential threat to his ability to make a living-and perhaps some perceived genuine misinterpretation that I simply refuse to believe exists.


For Palestinians, Not Palestine

This is just one contribution to an ongoing and undoubtedly continuing discussion about the Palestinian people's right to exist as living beings with dignity, respect, and equaliberty, but it is important to emphasize here that there should be no defense of nationalism implied, interfered, or articulated. While anti-colonial nationalism is preferable to imperial bourgeois nationalism, it is a political dead end nonetheless. In the context of Israel-Palestine, while the discursive move of asserting the right of the Palestinian people to be citizens of a democratic nation-state is assuredly a positive and productive move insofar as it challenges US and Israeli capitalist imperial power, the liberation of the Palestinian people (and the working class people of Israel, many of whom do not support the far-Right Likud Party or the heinous war crimes of the Israeli state) will only be accomplished with aggressively solidaristic internationalism. Demanding political, economic, cultural, and social equality and freedom within all relevant political structures that affect the lives of Palestinians is not inconsistent with a ruthless critique of the modern state system and all of its attendant injustices.

This speaks to the final tragedy of the firing and ongoing assault of Marc Lamont Hill. It was precisely for his passionate, thoughtful, informed words of solidarity and support for the freedom of all people, especially the Palestinians, that he is being punished. While we must match his act(s) of solidarity with the Palestinians with our own words and deeds of solidarity with him and against his detractors, I don't think it is too bold of me to suggest that Marc would want us to put doubly more energy into supporting the cause of peace with justice and freedom for all peoples, which his own passionate support of has precipitated this absurd circumstance.



Bryant William Sculos, Ph.D. is the Mellon-Sawyer Postdoctoral Fellow at the University of Massachusetts Amherst and, beginning in January 2019, will be Visiting Assistant Professor of Political Science at Worcester State University teaching in a variety of areas of global politics. Bryant is also an occasional adjunct professor in political theory at Florida International University. He is a member of Socialist Alternative-CWI in the U.S. and regular contributor to The Hampton Institute, New PoliticsPublic Seminar, and Class, Race and Corporate Power - where he also serves as Politics of Culture section editor.